HR Operations Specialist

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

You’ll spend time on the following list of Activities:

I. Onboarding Activities:

• Initiating pre-joining formalities and new joiner engagement.
• Orientation day coordination (1-day program).
• Hiring the new joiner in the HRIS system.
• Checking mandatory documents and uploading the joiner documents in the HRIS system.
• Coordinating onboarding, joining formalities, and induction for new joiners.
• Checking/getting the personal details & benefits details updated in the HRIS system.
• Following up with the joiners to make sure their details are updated on time in the HRIS system for payroll processing.
• First point of contact for different queries from new joiners/employees and help resolve them, guiding them to correct POCs or HR@groupon.com. Support on all HR-related assistance.

II. Background Verification Process:

• BGV coordination (Follow-up with a new joiner to complete the forms).
• Closing on the insufficiency & getting the case to closure (includes coordination with BGV vendor and employees).
• Uploading the BGV reports to the HRIS system.
• Report preparation for Background Verification Status.
• BGV Invoice processing.

III. Track Jackets, Exits & Employment verification:

• Anniversary gift distribution coordination
• Leavers - exit formalities closure and providing Relieving & Service letter/employment verification letters.
• Employment reference check (verification) for ex-employees.
• Managing unauthorized absence process (as applicable).
• Updating the tracker & intimating the IT / Admin team for access removal accordingly
• Uploading leave documents in the HRIS system

IV. Other initiatives/activities:

• Employee handbook - Maintaining & updating it.
• Team Hub page (intranet portal) - keeping it updated.
• Adhoc Letters based on requirements.
• Invitation letters for employees traveling between countries where Groupon offices are located.
• Covering letter for India employees traveling outside India.
• Employment confirmation letters and other adhoc letters (need basis).
• Additional adhoc initiatives/activities (based on the requirements from the stakeholders at Bangalore).

V. Payroll process for Regular Employees:

• Collating the variable payment elements (incentives, awards, and any missed exceptional time entries) and sharing the inputs with the payroll team.
• Updating & validating one-time payments in the HRIS system.
• Providing the exit clearance inputs to the payroll team on the payroll cutoff date for the leavers (for Full & Final settlement processing).
• Active list reconciliation – final list to stop/pay salary.

VI. Reports & HRIS system Transactions:

• Preparing monthly Attrition reports based on requirements.
• Gratuity payment Inputs to finance teams.
• Leave balance & other details (as required) report for local statutory compliance requirements.
• Reports for the local statutory compliance vendor, based on the requirements.
• Adhoc reports (there would be lots of adhoc report requests from stakeholders).
• Job change transactions - Adhoc Transfer, ITM Moves, Location changes, personal details & other HRIS system triggers.

VII. Vendor Management for HR Operations-related vendors:

• Coordinating with them regularly and following up on services as per local requirements.
• Managing the PO creations on time.
• Processing the invoices when received within timelines.

VIII. HRIS system Automation & Helpdesk tickets

• Suggesting value-added automation based on the day-to-day process
• Handling HR helpdesk tickets – managing employee queries via helpdesk.

We’re excited about you if you have:

Prior work experience in HR Shared Services / HR Operations teams supporting global HR processes, and should also be flexible to work in EMEA shift timings as per the need.

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers