IT Support Specialist

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

💼 The Role:
We are looking for an IT Support Specialist, you will be a key part of our IT team based in Prague, providing hands-on, onsite support 3-4 days a week. You’ll ensure smooth IT operations across the EMEA region by supporting end-users, managing IT assets, and handling onboarding and offboarding processes. This role is ideal for those looking to start and grow their IT career with real responsibilities and exposure to modern tools.

🛠️ What You’ll Do:
🤝 Provide onsite end-user IT support, troubleshooting hardware and software issues across macOS and Windows platforms.
🏗️ Manage IT assets, including tracking, handing out, and returning devices in compliance with process standards.
🔄 Support onboarding and offboarding of employees by provisioning accounts and devices and ensuring secure offboarding.
💬 Collaborate with team members and contribute to documentation and the IT knowledge base to improve service delivery.
🎯 Learn and apply ticketing procedures using Jira Service Management and escalate issues appropriately.
🌱 Participate in 1:1 coaching sessions, shadow experienced colleagues, and identify personal learning goals to continuously grow your skills.

🔍 What We’re Looking For:
✅ 0–3 years of IT-related experience, preferably in helpdesk or end-user support roles.
🌎 Fluent English is a must; Czech/ Slovak would be a strong advantage

🏗️ Studies in  a technical field or equivalent practical experience.
🧠 Strong customer-oriented mindset, well-organized, reliable, and eager to learn.
🗓️ Availability to work onsite in Prague 3–4 days per week (no night shifts nor rotating weekends).

❤️ Nice-to-Have: Familiarity with Google Workspace, Okta, Intune, Jira, and experience with additional languages will set you apart.

🌱 What Success Looks Like:

• Confidently and independently resolve Level 1 support tickets in a timely manner, meeting SLA targets.
• Manage asset inventory with accuracy and maintain documentation standards.
• Deliver excellent customer service measured by user feedback and CSAT scores.
• Effectively handle walk-up and onsite support requests, recording all incidents diligently.
• Communicate proactively within the team and escalate issues when necessary.
• Demonstrate reliability, punctuality, and ownership of your tasks.
• Progress toward higher support levels (L2 and beyond) as skills and confidence grow.

Why Join Us?🚀

• Kickstart your IT career with real hands-on experience supporting a global company across EMEA.
• Learn from experienced colleagues in a supportive, collaborative environment with ongoing coaching.
• Gain exposure to a modern tech stack and cloud-first tools.
• Work for a recognized global brand with the agility and culture of a startup.
• Enjoy an exciting, dynamic workplace based in Prague with local stability and global reach.

If you’re ready to develop your IT career with impact and growth at Groupon, we want to hear from you! 💚

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers