Junior Financial System Analyst

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

About the Role

We are seeking a hands-on NetSuite Functional Support Analyst to join our Finance Technology team. This role anchors our first-line and partially second-line ERP support structure and is critical in ensuring a stable, user-friendly, and resilient ERP environment.

As a first-line functional support specialist, you will triage issues, maintain NetSuite configuration, and collaborate with accounting, finance, and external support teams. This is not a technical developer or integration role — but one focused on usability, process clarity, documentation, and end-user enablement.

You will also help design and deliver end-user training sessions, with a strong focus on documentation and proactive support. You must be proficient in English and comfortable working in a multinational environment. The role requires cultural sensitivity and occasional adjustment to U.S. working hours, as part of the broader team is U.S.-based.

What You’ll Do

Functional Support & User Assistance

• Act as the first point of contact for NetSuite-related questions, issues, and requests.
• Triage incoming ERP support tickets, investigate issues, and resolve or escalate accordingly.
• Collaborate with business teams to ensure smooth day-to-day ERP operations.
• Provide regular updates to management on issues arising from end users.
• Coordinate with multiple departments within the organization to resolve any global issues.

Configuration, Month-End & Reporting

• Support global month-end, quarter-end, and year-end close cycles.
• Maintain and configure saved searches, roles, permissions, and dashboards.
• Assist in preparing ad-hoc reports and support finance teams with reporting needs.

Training & Documentation

• Design, prepare, and deliver training for NetSuite users globally.
• Build and maintain internal training materials, walkthroughs, and support documentation.
• Contribute to the knowledge base and promote user self-service.

Coordination & Quality Assurance

• Participate in UAT testing for patches, updates, and new feature rollouts.
• Collaborate with external vendors and internal teams to align on business needs.
• Understand upstream/downstream data flows to help diagnose root causes of user-facing issues.

What We’re Looking For

• Bachelor's degree in Finance, Accounting, Information Systems, or related field
• 3+ years experience supporting NetSuite ERP in a functional, user-facing capacity
• Deep understanding of finance processes (P2P, O2C, R2R, close cycles)
• Experience configuring saved searches, workflows, permissions, and dashboards
• Ability to design and deliver user training sessions (advantageous)
• Strong documentation and communication skills
• Advanced Excel skills (vlookup, pivot tables, formulas)
• Ability to explain technical concepts to non-technical users
• Proficiency in English and demonstrated ability to work in multicultural, international environments
• Flexibility to occasionally align with U.S. working hours
• Collaborative, detail-oriented, and proactive mindset
• Familiarity with Coupa, Anaplan, or Alteryx is a plus
• Exposure to Jira, Confluence, and ticketing systems preferred
• Working from our Prague's or London's office in hybrid mode (2 days in the office, 3 days - home office)

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers