Senior AIOps Engineer

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Groupon is building its future on AI, and we need a pioneering engineer to help us build the foundation. We are forming a new, dedicated AIOps team to create a centralized "AI Superhighway" that will empower every engineering and business team to innovate faster, smarter, and more efficiently.

As a founding member of our AIOps team, you will be a force multiplier for the entire organization. You will take over existing infrastructure, you will build, operate, and evangelize the shared platforms—workflow automation tools, LLM gateways, vector stores, and agentic frameworks—that democratize AI development. If you are passionate about building robust platforms and want to be at the centre of a company's AI transformation, this role is for you.

What You’ll Do (Responsibilities):

• Build and Operate the Core AI Platform: Deploy, manage, and scale our centralized AI stack, including LLM gateways (e.g., LiteLLM), vector databases (e.g., Qdrant, Weaviate), and agentic frameworks (e.g., Dify.ai) on Kubernetes.
• Enable and Empower Engineers: Create the "golden paths" for AI development by providing IaC modules (Terraform/Helm), "how-to" playbooks, and expert-level support to product teams.
• Govern for Security and Efficiency: Implement and manage solutions for tracking and optimizing AI-related costs (e.g., LLM API spend), and define and enforce security best practices for AI tools and data pipelines.
• Innovate and Evangelize: Stay on the cutting edge by evaluating, prototyping, and integrating emerging AIOps tools, and act as a key advisor to teams designing AI-powered solutions.

What You’ll Bring (Core Qualifications):

• Cloud & Kubernetes Mastery: 5+ years of experience with a strong background in cloud engineering, container orchestration (Kubernetes, Docker, Helm), and cloud networking/security.
• Infrastructure as Code (IaC) & SRE Mindset: Deep expertise with IaC tools like Terraform and a solid understanding of SRE principles for building reliable, scalable, and observable systems (Prometheus, Grafana, ELK).
• AI/ML Platform Experience: Demonstrable experience building or managing platforms for AI/ML workloads. You can speak fluently about the concepts behind:
• LLM Gateways: For routing, caching, and cost/rate-limit management.
• Vector Databases & Semantic Search: For building RAG pipelines.
• Observability for LLMs: Tracing, latency, and token usage metrics.
• Strong Scripting & Automation Skills: Proficiency in Python or Go for building automation, API wrappers, and integration bots.

Bonus Points (Preferred Qualifications):

• Hands-on experience with specific tools from our target stack: TensorZero, LiteLLM, Langfuse, Dify.ai, n8n, Qdrant/Weaviate.
• Previous experience in a platform engineering role, building tools and services for other developers.
• Familiarity with governance and compliance frameworks for GenAI (e.g., EU AI Act, SOC2).

Why You’ll Love It Here:

• Pioneer an Entire Platform: This is a greenfield opportunity to build the company's central AI platform from the ground up, not just maintain an existing one.
• Be a Force Multiplier: Your work will directly accelerate innovation across dozens of teams and have a visible impact on the business.
• Work with a Modern Stack: Get hands-on with a cutting-edge, rapidly evolving AIOps and LLMOps technology stack.
• Define the Future: You won't just follow a roadmap—you'll help create it, defining the standards for how our company builds with AI. 

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers