Director of DevOps/Infrastructure

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Drive Groupon's AI-First Cloud Transformation

Are you a visionary leader with deep technical expertise in cloud infrastructure? Groupon is undergoing a major technological evolution, putting Artificial Intelligence at the core of our future. We're hiring a Director of DevOps/Infrastructure to lead our ~40-person department, powering our ~300 engineers. This is a chance to make a tangible, transformational impact on a global scale.

This isn't a "keep the lights on" role. It's a strategic mandate to build a highly automated, AI-optimized, resilient, and cost-efficient platform. Your mission is to achieve our North Star: a cost-optimized, AI-driven, self-healing, and predictive cloud platform. Our environment is fast-paced; if "yesterday was too late" resonates with you, you'll thrive.

What You'll Be Accountable For:

• Strategic & Financial Leadership: Own the Cloud Platform roadmap, driving cost-efficiency. Manage multi-million dollar budgets, championing frugality, and integrating AIOps and AI-driven cost management to build an intelligent, optimized platform. Partner with the C-suite on strategy and risk.
• Technical & Architectural Ownership: Lead technical direction for Cloud Operations (GCP, AWS), Kubernetes, Service Mesh (Envoy/Istio), Databases (PostgreSQL, MySQL, Redis, Kafka, NoSQL), and CI/CD (Jenkins, GitHub Actions, Docker, Terraform, GitOps). Maintain deep technical expertise, guiding architectural decisions and performing "deep dives" when needed. Improve developer experience through reliability and self-service.
• People & Team Leadership: Lead, coach, and scale a high-performing, global ~40-person organization with the plan to lead a combination of AI Agents and people.. Foster a culture of high performance, accountability, and a bias for action, motivating teams through significant transformation. Drive hiring and professional development.

We're Looking For:

• Proven Executive Leader: 5+ years leading 20+ person global infrastructure, cloud, or SRE organizations, with a track record of building high-performing teams.
• AI Visionary & Practitioner: Demonstrated experience applying AI/ML concepts to solve real-world infrastructure problems (e.g., AIOps, predictive cost models, AI for security, or building AI agent infrastructure). This is a core competency.
• Technical Authority: Deep, hands-on expertise in our core technologies.
• Financially Astute: Managed multi-million dollar cloud budgets with a track record of significant cost efficiencies (GCP preferred).
• Strategic Communicator: Effectively articulate complex technical concepts to both technical teams and C-level executives.
• Results-Oriented: Thrives under pressure, consistently driving improvement.
• Adaptable: Quickly navigates complex, evolving technical landscapes.
• Languages: English (advanced).

Technology Stack:

• Cloud: GCP (primary), AWS (secondary)
• Orchestration & Routing: Kubernetes (including custom operators), Envoy/Istio Service Mesh
• Databases: PostgreSQL, MySQL, Redis, Kafka (Cassandra/NoSQL a plus)
• CI/CD & Code: Jenkins, GitHub Actions, Docker, Terraform, GitOps
• Languages: Java, Go, Node.js, Ruby on Rails, React
• Observability: ELK Stack, Grafana, Prometheus
• Project Management: Jira, Confluence, Asana

What Success Looks Like:

• Within 1 Month: Deliver an "AI-Augmented State of the Union"—a data-backed assessment of our technology, processes, people, and costs—identifying immediate risks and AI-driven quick wins.
• Within 3 Months: Formulate a 6-12 month strategic roadmap based on Predictive Reliability, Intelligent Cost Management, and AI-Augmented Developer Velocity. Establish new AI-driven KPIs and launch high-impact AI pilots.
• Within 6 Months: Drive execution, reporting quantifiable progress towards cloud cost reduction (20%+ run rate), improved platform availability, and tangible value from your AI initiatives.

Why Join Groupon?

This is your chance to define the future of our technical foundation at a well-known public company. You'll have the autonomy and budget to make it happen, with direct executive visibility. We're transforming, embracing an AI-first approach to build a Groupon 2.0 that's more automated, intelligent, and efficient.

If you're passionate about cutting-edge technology, driven by results, and excited by the challenge of building a world-class, intelligent platform, we want to talk to you.

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers