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Head of Account Management

Barcelona

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

We are about to embark on the next step of building our revenue organisation and we are looking for an operationally & analytically minded Head of Account Management to help us build from scratch the Account Management team at Amenitiz! This will be a unique opportunity to start from the very beginning, a true chance to be "the first one to do it" at Amenitiz and we know it will have a huge impact on the growth of our business.

As our Head of Account Management your mission would be: 

  • Define what Account Management means at Amenitiz
  • Hire, manage and develop the Account Management team
  • Design, build & implement all the processes & tooling to ensure your team is set up for success
  • Achieve a minimum of 110% Net Revenue Retention

To be a great fit for our Head of Account Management role you will have: 

  • A builders mindset: You have previous experience building everything to do with Account Management from scratch and are comfortable being hands on and working in ambiguity
  • An operational approach: You have experience building processes, you know how to look at the entire customer lifecycle and identifying the right sequences, segmentations & touch points to ensure our customers are happy
  • Account Management Expertise: You know what it means to manage a successful account management team across multiple European markets.
  • Analytical Acumen: You have experience, and are comfortable using data as the foundations for your decision making.
  • Stakeholder Collaboration: You have experience and want to collaborate with our other teams, specifically our Revenue Operations, SDR & AE's and Marketing teams.

Our Benefits:

  • 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
  • 💰 We provide Stock Options that ensure you have ownership in our success.
  • 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
  • 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
  • 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
  • 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
  • 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
  • 📓 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

So if you want to have a massive impact on the next step in our revenue teams journey, if you want the challenge (and thrill) of building something from scratch and want to help us in our mission to empower independent hoteliers...then apply today!

Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we’re scaling our hotelier portfolio and diving deep into each of our five main markets. More than anything, we’re having a ton of fun while creating impact and learning along the way.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!

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