Incident Response Director (Coveware) REMOTE

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

We have created a new standard in ransomware incident response and need a team member to help us take our client experience to the next level. We are looking for an experienced incident response operator to help us continue to shape our product and service.

Your work will help  companies from around the world recover from cyber attacks. We want you to play a major part in raising the bar as we continue our growth.

Coveware is a fully distributed company with employees all across the world. This role is a fully remote position.

WHO YOU ARE:

• You are passionate about ensuring clients have an amazing experience.
• You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
• You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to contribute as a strong player on a team. You have experience in incident response operations.
• You are interested in continuous development of our product and contributing by distilling customer experience and feedback to ensure the right features get prioritized.
• You are data driven by default and you understand and respect proper controls, regulations and policies that guide operational success.
• You are a clear and articulate communicator with customers and your co-workers alike.
• You understand how to manage a project and communicate with stakeholders.
• You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.

WHAT YOU’LL DO:

• You will handle incident response cases and own the customer experience from onboarding through case closed. You will provide guidance to clients seeking visibility on how their cases will progress and you will negotiate with cyber criminals.
• You will manage financial operations associated with settlements.
• You will interact with our commercial partners, and our partners in law enforcement.
• You will be responsible for following and improving our operations compliance procedures. Our case operations and the efficiency of our throughput are in your hands.
• You will have the opportunity to travel and speak on behalf of the company to clients and at industry.

YOU SHOULD HAVE:

• Experience in cyber incident response within the private sector.
• At least 1 year of management experience

WE HOPE YOU HAVE:

• Cyber security qualifications / certifications
• Ability to fluently read, write, and speak in English and either Spanish, French, or German

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