Customer Success Strategic Representative with German
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
The Customer Success Representative (Inside Com Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
Your tasks will include:
- Achieve and exceed renewal and expansion targets within assigned territory
- Proactively contact customers months before support expiration for assessments
- Identify key stakeholders at customers and partners to address their priorities effectively
- Re-engage customers with lapsed support to encourage renewal and service continuity
- Collaborate with internal teams to prepare special terms and create necessary quotes
- Clearly explain and promote complex offers to both internal and external audiences
- Maintain accurate forecasting, provide business analysis, and communicate insights
What we expect from you:
- Hold a bachelor’s degree or equivalent combination of education and experience
- Demonstrate advanced proficiency in both English and German languages
- Have relevant experience in sales, account management, customer success, or renewals
- Show a consistent record of exceeding quotas and achieving key performance indicators
- Manage complex customer requests in collaboration with cross-functional teams effectively
- Communicate and influence across all levels of an organization, including executives
- Exhibit strong organizational skills and the ability to prioritize and multitask efficiently
We offer:
- Access to a private medical plan for you and your family members
- Comprehensive life and disability insurance coverage for peace of mind
- Participation in a pension plan to support your future financial security
- Generous annual leave entitlement, including 26 vacation days per year
- Additional company days off and extra time for volunteering activities through Veeam Care Days
- Employee assistance program to support your wellbeing in various life situations
- Business travel insurance for both local and international assignments
- Opportunities for ongoing professional development through courses, workshops, and mentoring
Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.
#LI-MP1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Create a Job Alert
Interested in building your career at Veeam Software? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field