Customer Renewals Sales Representative (German + English Fluency Required)

Veeam®, the #1 global market leader in data resilience, believes every business should be able to bounce forward after a disruption with the confidence and control of all their data whenever and wherever they need it. Veeam calls this radical resilience, and we’re obsessed with creating innovative ways to help our customers achieve it.
Veeam solutions are purpose-built for powering data resilience by providing data backup, data recovery, data freedom, data security, and data intelligence. With Veeam, IT and security leaders rest easy knowing that their apps and data are protected and always available across their cloud, virtual, physical, SaaS, and Kubernetes environments.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 74% of the Global 2000, that trust Veeam to keep their businesses running. Radical resilience starts with Veeam.

The Customer Success Representative is responsible for managing the renewal of maintenance contracts for customers within an assigned territory. This includes providing accurate and timely quotes, engaging directly with customers and Veeam’s channel partners, and ensuring a seamless renewal experience. The primary objective of this role is to drive customer satisfaction and retention, while also identifying opportunities for upselling and expanding Veeam’s footprint within existing accounts. 

Key Responsibilities: 

• Overachieve territory renewal and expansion quota by managing and growing all contracts in the assigned territory. 

• Proactively monitor expiring agreements, provide timely proposals/quotes, and ensure seamless contract renewals and customer retention. 

• Handle customer/partner inquiries regarding quotes, pricing, up-selling, and maintenance contract issues; cold call customers with lapsed support to reactivate accounts. 

• Collaborate cross-functionally with Sales and other teams to ensure customer retention, prepare necessary documentation, and support channel partners in closing renewals. 

• Accurately record all activities in Salesforce, maintain impeccable CRM hygiene, and manage inbound renewal inquiries through various portals. 

• Prioritize workload to meet KPIs, SLAs, and customer satisfaction goals while identifying and pursuing maintenance reinstatement opportunities. 

Qualifications and Requirements: 

• Advanced proficiency in English and German. 

• Previous sales experience, preferable B2B 

• Outstanding communication and customer service abilities. 

• Excellent organizational skills with the capacity to manage multiple priorities. 

• Self-motivated, energetic, and able to thrive in a fast-paced environment.

Veeam offers a comprehensive benefits package for its employees, encompassing health insurance, wellness programs, and professional development opportunities including:

• Private Medical Plan for you and your family
• Life and Disability Insurance
• PPK Pension
• Annual Leave Entitlement – 26 days
• VeeaMe Days- Company Days off
• Veeam Care Days – additional 24 hours for your volunteering activities
• Employee Assistance Program
• Business Travel Insurance
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.

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