Back to jobs

Customer Success Representative, Named (Portuguese Required)

Alpharetta, GA, USA
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. ​
Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running.

Summary:  

Renewals Sales, Customer Success Representative for Named segment is focused on exceeding renewal and expansion quotas by proactively managing an annual pipeline. Key responsibilities include reaching out to customers ahead of support expiration for technical health checks, promoting product adoption, educating on new features, and driving renewals, upgrades, and new license sales. The position involves cold calling lapsed customers, collaborating with various departments to prepare agreements, and negotiating at the CxO level. The role also includes accurate forecasting, business analysis, assisting with licensing transfers and support tickets, and providing strong support to channel partners. Maintaining impeccable records in Salesforce and meeting KPIs and customer satisfaction goals are essential aspects of the role. 

Responsibilities:  

  • Responsible for overachieving Quota tied to territory Renewal and Expansion goals 
  • Effectively manages Annual pipeline, by reaching out to customers many months before support expiration to perform customer experience assessments and environment health checks 
  • Proactive engagement with customers with the goal to educate customers of new product features, additional products, tie it to the business outcomes, close renewals and grow account by selling and closing Upgrades and New Licenses  
  • Understand who the stake holders at the customer and at partner, what matters to them, and work backwards.  
  • Cold call customers with lapsed support, with the goal to reactivate support.  
  • Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQ’s 
  • Clearly communicate and sell complicated offers, internally and externally 
  • Effectively negotiate Renewals offers at the CxO level  
  • Accurate forecasting, business analysis and sharing insights   
  • Assisting customers with whatever is needed to ensure customer success, including but not limited to:  
  •  Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resolution)  
  • Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction) 
  • Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses  
  • Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) 
  • Impeccable Salesforce hygiene  
  • Manages inbound Renewal inquiries though different Renewals portals  
  • Prioritize workload in order to meet all KPIs, goals and objectives.  
  • Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings 

 

Requirements:  

 

  • Minimum of 2+ years relevant work experience is one or more of the following: Sales, Account Management 
  • Customer Success Account Management, Renewals experience is a plus 
  • Proven track record of overachievement of quota and KPIs 
  • Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team 
  •  Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level 
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas 
  • Ability to work in a semi-autonomous and fast-paced environment 
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls 
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

Create a Job Alert

Interested in building your career at Veeam Software? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Veeam Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.