Junior VIP Specialist

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

The VIP Junior Specialist role is to offer support for our VIP customers, to find the best solution in order to solve the customers issues. This position tries to build an exceptional relationship with VIP`s company customers, to provide the best services through the communication channels provided by company. The position follows the activity of their VIP players and work with VIP Manager to improve, rise and extend the activity of the VIP players - give bonuses, propose personalized campaigns, propose gifts.

What you’ll be doing:

• Contacting clients suggested by VIP Manager and inform them that they have been selected by VIP project;
• Responds to every request that comes from customers;
• Handle VIP customer complaints in a patient and efficient manner;
• Provide accurate information and solutions to customers queries;
• Contacts VIP customers according to the structure, through the communication channels provided by company;
• Identify customer needs, concerns and questions;
• Promotes Super Technologies services and image (campaigns, new games, etc.);
• Build professional relationships with customers;
• Give manually retention bonuses, VIP campaigns bonuses and inform the clients about these bonuses;
• Work in team and help his colleagues (contact, offer bonuses to client of other colleagues when it is necessary);
• Reports technical issues that customers encounter to superiors or to competent departments.

We are looking for someone who:

• Is native Polish speaker with English at a basic level;
• Has excellent communication skills, verbal;
• Has strong written conversational skills;
• Has negotiation skills;
• Has the ability to interact with many different types of people, externally with customers and internally with company team and departments;
• Is friendly, empathetic; motivated and with a good energy;
• Is a Team player.

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).