CRM Manager

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

In this role, you’ll shape and execute a data-driven CRM strategy for the local market, owning promotional planning and delivering impactful, customer-focused campaigns. You’ll work cross-functionally to ensure flawless execution while using insights, performance data, and market trends to optimise engagement and revenue. With a strong balance of creativity, compliance, and commercial thinking, you’ll refine the customer journey end-to-end. This is a key opportunity to drive high-value CRM initiatives within a fast-growing global gaming and entertainment group.


What you’ll be doing:

• Develop a comprehensive, data-driven CRM strategy for the local market, taking into account local compliance, market conditions and competition
• Ownership of the CRM promo plan
• Ensure that the campaign execution and delivery is completed as per plan and all the relevant stakeholders are aware of the details
• Deploy the bonus budget profitably through robust planning, execution and analysis
• Analyze historical revenue performance and forecast future program performance
• Initiate and manage the development process of creatives -from brief to delivery- with a laser focus on the customer insight and deliver customer engagement and response
• Lead ongoing segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns
• Identify customer touchpoints and ensure that the right actions and communications are implemented
• Keep abreast of advertising standards and consumer protection laws and standards in local market
• Follow and report on competitor activity within the local market
• Regular reporting to senior stakeholders on success of campaigns, demonstrating a deep understanding of customer motivation.

What we are looking for someone who:

• Minimum 4-5 years of work experience in a dynamic online environment, igaming will be considered a strong plus
• Great organization, planning and prioritization skills, with strong attention to detail
• Strong experience in implementing, driving, and managing complex multi-channel campaigns
• Proven work experience as a team leader or supervisor is mandatory
• Knowledge of CRM systems and processes
• Proven track record of developing and implementing a campaign strategy based on an understanding of customer needs and customer profile
• Confident in communicating and presenting with core stakeholders across the business
• Familiarity with a test-and-learn, data-driven approach to CRM
• Excellent command of English, both written and spoken
• Ability to draw insights from data to inform strategy and decisions
• Proactive, self-driven mindest, ready to push projects quickly and efficiently
• Team player who can also work independently and take responsibility for performance.

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).