BI Analyst/ Commercial Performance Lead

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We are looking for a data-driven and detail-oriented BI Analyst/ Commercial Performance Lead to analyze and document commercial initiatives across Sportsbook, Gaming, CRM, and VIP verticals. The key objective of this role is to identify opportunities for optimization, drive data-led decisions, and support continuous improvement of commercial KPIs and overall business performance.

The ideal candidate has a strong analytical mindset, excellent organizational skills, and the ability to communicate complex insights in a clear and actionable manner.

What you’ll be doing:

Commercial Optimization

• Build, maintain, and optimize performance dashboards for all commercial verticals in alignment with the needs of the Head of Commercial and wider teams.
• Analyze trends and performance drivers to provide insights and actionable recommendations that enhance business results.
• Collaborate closely with the Commercial Director, and Head of Commercial to identify and prioritize performance improvement areas.

Data Management & Analysis

• Create and maintain a centralized database for all analyses, reports, and performance tracking.
• Ensure consistent documentation, version control, and follow-up of all analytical activities and experiments.
• Conduct ad-hoc and recurring performance analyses, ensuring data accuracy and insight relevance.

Experiments & Testing

• Lead the experimentation process, maintaining a database of all tests and results.
• Collaborate with the Commercial and Product teams to define hypotheses, timing, and success metrics.
• Document test outcomes, share insights, and follow up on implementation of learnings.

Process Optimization & Knowledge Management

• Create and maintain the Poland Notion workspace to document key processes, templates, and performance frameworks.
• Establish local coordination channels, meeting schedules, and internal/external JIRA workflows to improve collaboration.
• Manage the local commercial calendar, including campaign timelines, bonus events, and other key activities — ensuring alignment and avoiding duplicated efforts.
• Oversee Slack and email coordination for the local commercial team.

Customer Experience & Market Intelligence

• Collect, analyze, and report customer feedback on a monthly basis, providing recommendations for improvement.
• Conduct and document competitor analyses, ensuring all data is centralized and accessible.
• Support customer interview processes to gain qualitative insights, aligning research plans with key stakeholders.

Product Innovation & Improvement

• Create and manage an Innovation Database to capture product improvement ideas and opportunities.
• Collaborate with the Head of Commercial to submit quarterly product proposals and monitor progress.
• Ensure alignment between customer insights, product feedback, and commercial priorities.

What we are looking for:

• Bachelor’s degree in Business, Economics, Data Analytics, or a related field.
• Proven experience (3+ years) in a commercial, analytical, or performance management role within iGaming, digital marketing, or a data-driven business environment.
• Fluent English (written and spoken) – required for cross-market collaboration.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Proficiency in Tableau (or similar BI tools) for dashboard creation and performance reporting.
• Solid knowledge of SQL for querying and manipulating datasets.
• Experience with Notion or similar tools for documentation and process tracking.
• Excellent Excel/Google Sheets skills.
• Strong attention to detail, structured work approach, and ability to manage multiple projects simultaneously.
• Excellent communication and presentation skills, able to deliver insights to both technical and non-technical audiences.
• A proactive, curious, and improvement-oriented mindset — comfortable taking ownership of processes.

Preferred (Nice to Have)

• Experience in Sportsbook or Casino operations.
• Familiarity with JIRA and project management workflows.
• Understanding of CRM segmentation and retention analytics.
• Prior experience in a multimarket or cross-functional commercial team.

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).