Customer Service Representative

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Communicate and assist VIP customers in Spanish-speaking markets all over LATAM;

• Identify and resolve customer problems efficiently, ensuring a positive customer experience;

• Stay informed about updates and changes to provide accurate information to customers;

• Demonstrate empathy towards customers’ concerns and maintain a customer-centric approach;

• Adhere to company policies and procedures, ensuring consistency in service delivery;

• Collaborate with colleagues and other departments to resolve escalated issues promptly;

• Handle multiple customer inquiries simultaneously via chats and emails;

• Maintain key performance indicators (KPIs) and quality standards to ensure high-level service.

We need your professional experience:

• Experience in customer service;

• Previous experience in gambling or betting is a huge plus;

• Familiarity with tools such as Slack and Intercom;

• Solid product/service knowledge to assist customers effectively;

• Strong multitasking skills to manage several inquiries simultaneously.

We appreciate if you have those personal features:

• Empathy towards customers’ concerns;

• Effective communication skills to handle diverse customer interactions;

• Strong problem-solving abilities to manage complex issues;

• Patience when dealing with demanding or frustrated customers;

• High attention to detail to ensure accuracy in communication and issue resolution.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Monthly bonuses according to the company’s policy;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program);

• Free lunches at the office.