Technical Support Agent

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Work closely with business units and technical teams to clarify requests and track task progress;

• Monitor Grafana boards to assess system performance and detect potential issues;

• Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;

• Record incidents in JSM/Jira in compliance with established workflows;

• Handle support tickets, ensuring they are updated regularly and resolved promptly;

• Escalate incidents when required, adhering to internal protocols;

• Draft and deliver notifications about scheduled or unscheduled technical activities.

We need your professional experience:

• Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;

• Proficiency in Atlassian Jira (ticket management);

• Experience with CRM or similar systems;

• Familiarity with Rancher;

• Understanding of the Pingdom service;

• Experience as a QA will be a plus;

• Process understanding of logging, managing, resolving incidents (incident management), and escalation procedures;

• At least an Upper-intermediate level of English (written and spoken).

We appreciate if you have those personal features:

• Excellent communication skills;

• Teamwork skills with the ability to work independently within their area of responsibility;

• Analytical thinking and a proactive approach to problem-solving.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Quarter bonuses according to the company's policy;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program);

• Free lunches at the office.