VIP QA Officer

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

• Be meticulous in identifying mistakes, and areas of improvement as well as underlining positive aspects when checking the Chats/Emails/Calls;

• Provide detailed and structural feedback on the VIP CS/AM Agents' performance;

• Be able to express your point of view to those you evaluate clearly;

• Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;

• Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;

• Inform the Management about the cases requiring urgent attention;

• Share your ideas/suggestions on improving the current processes of communication with VIP users; 

• Perform tasks that are sometimes repetitive, yet involve the elements of creativity.

We need your professional experience:

• Advanced level of English;

• At least 2 years of experience in Customer Support/Account Management departments;

• Experience with the customer communications tools (ideally, Intercom and Unitalk);

• Experience in Gambling/Betting and/or advanced level of sports knowledge;

• Experience collaborating with multinational teams to identify opportunities for optimizing processes and gaining efficiency.

We appreciate if you have those personal features:

• Thoroughness, attention to detail;

• Strong communication skills;

• Analytical skills;

• Problem-solving skills;

• Self-organization and proactiveness.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial assistance;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• OKR-based bonus system;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program);

• Free lunches at the office.