VIP Account Manager

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits;

• Serve as the primary point of contact for VIP customers, ensuring timely and effective communication;

• Implement data-driven strategies to enhance VIP customer experiences, foster retention, and ensure brand loyalty;

• Address and resolve customer issues promptly, following internal procedures;

• Use analytics tools to monitor VIP activity, identify trends, and generate insights for personalized engagement;

• Work with VIP Team Leads and other departments (VIP CRM, BI, Customer Support) to align strategies with business goals;

• Ensure all interactions comply with gaming regulations and company policies;

• Monitor key performance indicators (KPIs) monthly and quarterly to maintain personal and departmental performance standards.

We need your professional experience:

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;

• A strong understanding of the iGaming and Sports betting market, would be preferred but not required;

• Understanding of iGaming Industry KPI metrics and terminology;

• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;

• Analytical mindset with the ability to interpret data and trends;

• Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required.

We appreciate if you have those personal features:

• Excellent negotiation skills;

• Excellent communication and interpersonal skills;

• Customer-centric mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Quarter bonuses according to the company’s policy;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program);

• Free lunches at the office.