Customer Service Specialist

Keyline Industries, a family-owned business with 2 production plants in Veneto, 9 subsidiaries in 3 continents and more than 200 collaborators, with a centralized R&D hub of 40 people.

Keyline Industries is a leading manufacturer of keys, key cutting machines and transponders. In addition, Keyline Industries is a unique manufacturer of Industrial automated machines for the security industry and home & building automation – through the brands ACS and Allmatic.

About the role: 

This role is responsible for managing back office activities, creating strong relationships with the clients and colleagues from the various branches worldwide . Interaction with various company’s departments, especially the entire Sales team.

What we are looking for:  

We are looking for a highly motivated individual with passion for foreign languages, proactive attitude, and  problem solving.

What you'll do:  

• Back office
• follow up on customer interactions
• Prepare sales offers with guidance of the Area manager
• Communicate and coordinate with internal departments
• Travel to customers, occasionally
• Participate at company’s events, exhibition

Knowledge, skills and abilities: 

• Proficiency in the English and French languages
• Proactive person
• Excellent reaction and interaction skills with colleagues
• Excellent ability to analyze and listen, as well as a strong disposition to working in teams to accomplish outlined objectives
• Flexibility, troubleshooting and problem-solving skills
• Available to travel when necessary

Minimum Qualifications: 

• Fluent knowledge of English and a second language
• Good knowledge of Office package

Preferred Qualifications: 

• Bachelor’s degree in languages
• Bachelor's degree in economics or related field
• Basic knowledge of Sap

What we are offering and benefits: 

• Competitive salary and career growth plan
• Keyline community to support you daily to achieve an optimal level of productivity, wellbeing, and satisfaction with your life at work 
• Positive company culture and mentorship from experienced collaborators

Keyline Industries provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Keyline Industries complies with applicable regional and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.