Account Manager

Keyline Industries, a family-owned business with 2 production plants in Veneto, 9 subsidiaries in 3 continents and more than 200 collaborators, with a centralized R&D hub of 40 people.

Keyline Industries is a leading manufacturer of keys, key cutting machines and transponders. In addition, Keyline Industries is a unique manufacturer of Industrial automated machines for the security industry and home & building automation – through the brands ACS and Allmatic.

POSITION TITLE: Account Manager

REPORTS TO: Sales Manager

DIRECT REPORTS: None

FLSA STATUS: Exempt / Full Time

LOCATION: Office is located in North Olmstead, OH

POSITION SUMMARY:

At Keyline, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with spreadsheets and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

KEY ACCOUNTABILITIES / RESPONSIBILITIES:

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

EDUCATION / EXPERIENCE / ENVIRONMENT:

Note: A combination of education and experience outside of the standards below may also be considered.

MINIMUM FORMAL EDUCATION:  A Bachelor’s degree or equivalent.

MINIMUM EXPERIENCE:  8+ years of sales and business development experience

TRAVEL REQUIREMENTS: Road warrior, who is willing to travel 50%+ of the year.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be required to stand, stoop, kneel, crouch, crawl, talk, and/or hear.  The employee must be able to lift or move up to 50 pounds.

REQUIRED KNOWLEDGE / SKILLS:

• Internship or professional experience in a sales or customer service role in industrial context
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Keyline Industries provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Keyline Industries complies with applicable regional and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.