Technical Support

Keyline Industries, a family-owned business with 2 production plants in Veneto, 9 subsidiaries in 3 continents and more than 200 collaborators, with a centralized R&D hub of 40 people.

Keyline Industries is a leading manufacturer of keys, key cutting machines and transponders. In addition, Keyline Industries is a unique manufacturer of Industrial automated machines for the security industry and home & building automation – through the brands ACS and Allmatic.

The resource, placed in the Technical Support team, will be responsible for customer service and repair of duplicating machines in support of international offices and distributors.

Description of the Ideal Candidate
The candidate will preferably have previous experience in technical support of electronic and mechanical machines, with a good foundation in the use of IT tools and ticketing platforms. 

Main responsibilities
- Ensure good functioning of the technical after-sales service for distributors and end customers
- Manage repairs in the designated laboratory
- Manage returns and non-conformance complaints
- Follow up on software upgrade audits and spare parts management
- Follow up on periodic inventory
Required Knowledge, Skills and Abilities
- Strong focus on customer satisfaction
- Flexibility
- Excellent communication, facilitation, analytical and problem solving skills
- Strong interpersonal and teamwork skills

Minimum Requirements
- Degree in a technical field (electronics/mechatronics/electrical)
- Knowledge of Windows environment and information systems; and
- Good knowledge of English
- Ability to read electrical and mechanical drawings
- Willingness to travel in Italy and abroad (worldwide).

Preferred requirements
- Knowledge of French language
- Knowledge of SAP
- Knowledge of Service Management Best Practices

Offer and benefits
Tenure and salary commensurate with previous experience in the role will be offered. International teamwork.

Keyline Industries provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Keyline Industries complies with applicable regional and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.