First Mile Hub Manager - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing

• Implement best practice logistics principles, policies, and processes across to improve operational and first mile performance
• Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to the management
• Ensure the delivery partners are following the order life cycle
• Implementation and monitoring of new project/operational process
• Management of the associated operational hub and compliance with SLAs
• Resolve problems concerning delivery, logistics systems or customer issues
• Shipping and delivery of packages to logistics partners

What we are looking for

• Bachelor’s degree and at least 4 years of experience in a distribution, warehousing or logistics and Supply Chain environment
• At least 2 years of direct leadership, indirect leadership
• Microsoft Office package and taste for information systems
• Able to work in a demanding work environment
• Pedagogy and support for teams
• Strong relay between officers and management
• Excellent interpersonal & listening skills, diplomacy
• Ability to lead projects
• English proficiency

We aim to provide a comprehensive assessment while respecting your time and investment in the process. Having said that, we would also like to give you full visibility into the recruitment process, which will consist of two main stages:

1. HR Meeting
2. Business Meeting #1 with your potential manager
3. Business Meeting #2 with chief Supply Chain Officer

The deadline for submitting your application is the 3rd of July, 2025. Please make sure you comply with this, otherwise, you risk your application not being considered.