Regional CS Sales Quality Analyst - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing:

• Monitoring agents calls as per QA Call calibration and guidelines
• Assess agent performance
• Monitoring trends -The analyst can then take the acquired information and incorporate it into a customized solution.
• Assist in selling processes for our customers and generating additional Sales.
• Technological responsibilities-a quality analyst identifies and implements tools targeted towards improving internal processes within your business, identifying the quality of customer experience, and your business’s general performance. 
• Collecting and storing useful data within our systems and processes
• Deliver Feedback, Coaching and Training

What we are looking for:

• A bachelor’s degree from an accredited university;
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• 3-4 years minimum experience

Kindly make your application by 15th August 2025

Interview stages 

• HR meeting with the Talent Acquisition
• Technical meeting with hiring manager
• Final meeting with the functional manager