Key Account Manager (Phones Category) - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

Job Objective

As Key Account Manager, you will have the end-to-end responsibility of the customer experience and growth of the key vendors assigned to you. Your role is to bring in the relevant assortment, design targeted promotions, and manage key vendors in our marketplace. Constant interface with the Commercial operations, Vendor experience & Marketing team.

What you will be doing

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer
• Complete Sales performance of Categories, vendors, merchant management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV)
• Customer acquisition through Value Offering, Sales Campaign Management, etc
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category
• Define and optimize curation/assortment selection strategy for your portfolio ensuring relevance of selection/styling to optimize revenues and sales velocity
• Support product and content creation process to increase assortment live
• Plan and maintain constant stock availability
• Trend Spotting: Should be able to identify broader trends and fill category gaps
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc)
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection
• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs
• Partner with Supply Chain to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis

What we are looking for 

• Minimum of 4 – 5 years’ experience working in a fast-paced corporate environment preferably in FMCG or General Merchandise
• Experience managing key accounts, channels in retail, consumer goods, consumer electronics environment (national & international)
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry
• Strong business judgment with a track record of successful negotiations and overall relationship management
• Proven analytical thinking, project management skills, and exceptional organizational skills are essential
• Have the ability to prioritize key accounts
• Process Improvement Management
• Good understanding of P&L, and Cash-Flow Management
• Skilled negotiation & Value-based selling
• Experience negotiating bulk discounts, MOQs & Credit Terms
• Experience building partnership with strategic OEMs
• Owner mentality and an entrepreneurial drive
• Proficiency in Microsoft Office (Word, Excel and Power -point) tools
• Good verbal and written communication skills and presentation skills
• Problem solver, results-driven, creative thinking with perfect written and spoken communication.
• Good problem-solving skills required
• Proven ability to manage multiple tasks simultaneously
• Ability to work to deadlines and targets, can prioritize tasks under pressure
• Tenacity to develop ideas independently and thrive in a fast- paced start-up environment is essential for success
• Bachelor's degree from an accredited university 

• Deadline for applications: 21-08-2025
• Round of Interviews:
  1. Technical Meeting with your potential manager
  2. Technical Meeting with your potential functional manager
  3. HR Meeting with our Talent Acquisition team