Jumia Delivery - Business Developer - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

As the Jumia Delivery - Business Developer for Ghana, you will be instrumental in expanding our Jumia Delivery services, an innovative component of Jumia's comprehensive logistics solutions. This role is pivotal for driving the growth and market penetration of Jumia Delivery within Ghana, focusing on acquiring new clients and ensuring their seamless integration, satisfaction, and long-term retention. You will be the primary commercial lead for Jumia Delivery in the country, managing key accounts and working closely with various internal teams (including Operations, Marketing, and Customer Service) to ensure operational excellence and market leadership. This position offers a unique opportunity to take entrepreneurial ownership and build Jumia Delivery in Ghana from the ground up, to make Jumia Delivery the preferred logistics partner for businesses in Ghana. This role offers significant growth potential within Jumia's rapidly expanding logistics division, with opportunities for advancement into leadership positions for top performers.

 

What you will be doing:

• Build, grow, and scale the Jumia Delivery business within Ghana, driving significant market penetration and sustained expansion.
• Identify, prospect, negotiate, and close commercial deals with new businesses to utilize Jumia Delivery services, actively expanding our client portfolio.
• Lead the implementation and onboarding process for new Jumia Delivery clients, driving adoption of our services and ensuring a smooth transition.
• Partner with marketing and operations to develop and execute promotional strategies for Jumia Delivery, ensuring clear communication and operational alignment.
• Develop and maintain strong client relationships through proactive engagement, ensuring exceptional customer experience, addressing concerns, and identifying growth opportunities.
• Monitor Jumia Delivery logistics with the operations team, identifying and resolving process issues to ensure service quality and client satisfaction.
• Master and ensure consistent application of the Jumia Delivery playbook, its principles, and best practices across teams and client interactions.
• Analyze market trends, competitor activity, and feedback to identify opportunities for Jumia Delivery's service improvement, innovation, and growth in Ghana.
• Report regularly to senior management on sales performance, client acquisition, key account status, and customer satisfaction.

 

What we are looking for:

• Degree from a top university in Business, Marketing, Logistics, or a related field.
• 3-5+ years of experience in business development, sales, or key account management (client-facing), ideally in logistics, e-commerce, or tech.
• Proven success in exceeding sales targets and driving business growth, with excellent commercial acumen, negotiation, and deal-closing skills.
• Strong grasp of logistics and last-mile delivery; e-commerce logistics experience is a plus.
• Customer-centric with a proven ability to build and maintain strong client relationships.
• Experience working effectively across functions (e.g., Marketing, Operations, Customer Service).
• Strong analytical and problem-solving skills, adept at using data for decisions and performance tracking.
• Proficient in MS Office Suite (Excel, PowerPoint, Word) and Google Workspace.
• Excellent verbal and written communication skills in English
• Thrives in a fast-paced, competitive environment; self-motivated, proactive, organized, with strong ownership and able to work independently.

 

 

Deadline for applications: 30-06-2025

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential managers; 

 

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