Key Account Manager (General Merchandise) - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

We are seeking a dynamic and motivated Key Account Manager to join our e-commerce team and focus on managing key accounts within the Home Appliances category. The ideal candidate will be responsible for developing and maintaining strong relationships with key clients, driving sales, and implementing strategies to enhance the category's performance on our platform.

What you will be doing:

• Manage key accounts within different categories, 
• Build and maintain strong, long-lasting customer relationships with key clients.
• Develop and implement strategies to drive sales and maximize revenue within the category.
• Collaborate with the sales and marketing teams to create and execute promotional campaigns and initiatives tailored to the category.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Monitor and report on key account metrics, including sales performance, inventory levels, and customer satisfaction.
• Negotiate and finalize agreements with key accounts, ensuring mutual benefit and sustainable partnerships.
• Provide exceptional customer service and support to key clients, addressing any issues or concerns in a timely and effective manner.
• Stay updated on industry trends, competitor activities, and consumer preferences within the category.
• Work closely with cross-functional teams, including merchandising, operations, and logistics, to ensure seamless account management and fulfillment.

What we are looking for:

• Bachelor's degree in business, marketing, or a related field.
• Proven 2 to 4 years of work experience in commercial, account management preferably within the e-commerce or retail industry.
• Strong understanding of the category, including product knowledge and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to think strategically and develop actionable plans to drive category growth.
• Proficiency in using CRM software, Excel, and other sales management tools.
• Strong analytical and problem-solving abilities.
• Self-motivated, proactive, and results-oriented approach.
• Ability to thrive in a fast-paced, entrepreneurial environment and manage multiple priorities effectively.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders