Key Account Manager - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

As a Junior Key Account Manager in the Seller Management team you will have the end-to-end responsibility of the customer experience and managing closely marketplace vendors showing the most potential assigned to you. Your role is to bring relevant assortment, design targeted promotions, analyse sales and performance and action plans to improve vendor performance with constant interaction with the Commercial operations, Vendor experience , Logistics & Marketing team.

 

You will be responsible for:

• Build and maintain strong, long-lasting customer relationships with key accounts vendors assigned to you.
• Ensure continuous growth of our existing business.
• Work closely with cross-functional teams, including merchandising, operations, and logistics, to ensure seamless account management and fulfilment.
• Complete sales performance of Categories, vendors, merchant management and monitoring of sales strategies with a view to increasing the Business Gross Merchandise Volume (GMV)
• Define and optimize curation/assortment selection strategy for your portfolio
• Support product and content creation process to increase assortment live
• Plan and maintain constant stock availability
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection
• Develop and implement strategies to drive sales and maximize revenue within the category, vendor...
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Monitor and report on key account metrics, including sales performance, inventory levels, and vendor experience / satisfaction.
• Negotiate and finalize agreements with key accounts, ensuring mutual benefit and sustainable partnerships.
• Provide exceptional customer service and support to key account, addressing any issues or concerns in a timely and effective manner.

What we are looking for:

• Experience managing key accounts, channels in retail, consumer goods, consumer electronics environment (national & international)
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry
• Strong business judgment with negotiations skills, overall relationship management and Value-based selling
• Proven analytical thinking, project management skills, and exceptional organizational skills are essential
• Have the ability to prioritize key accounts
• Process Improvement Management
• Experience building partnership 
• Owner mentality and an entrepreneurial drive
• Proficiency in Microsoft Office (Word, Excel and Power -point) tools
• Good verbal and written communication skills and presentation skills
• Problem solver, results-driven, creative thinking with perfect written and spoken communication.
• Good problem-solving skills required
• Proven ability to manage multiple tasks simultaneously
• Ability to work to deadlines and targets, can prioritize tasks under pressure
• Tenacity to develop ideas independently and thrive in a fast- paced start-up environment is essential for success
• Adaptability skills required 
• Bachelor's degree from an accredited university

 

We offer you a career with:

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures 

And even more for our Jumees:

• Attractive bonus scheme
• Access to Udemy for Business for an unlimited training experience
• Caring perks: private health insurance for self and family, life insurance, optional 3rd tier pension scheme, maternity and paternity leave etc.
• Fun at work: company events, fun team building activities

 

Deadline for applications: 15-09-2025

• Rounds of Interviews:
  • HR Screening
  • Technical Meeting with potential manager
  • Technical Meeting with functional manager

This is an office-based role and is only open to candidates who have the right to work in Ghana.

#LI-Onsite

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders