Logistics Operations Manager - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Logistics Manager will oversee material handling, transportation, delivery, and return collections. They will prepare worker schedules and ensure that distribution, delivery, and last-mile workers adhere to safety regulations.

What you will be doing

• Managing day to day operations
• Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Services clients
• Finding creative and innovative ways to offer a better customer experience
• Fully understanding our information system and working with our IT team to roll our new developments
• Working closely with the Jumia Services central team to share and implement global best practices
• Managing relationships with clients and partners (Third party logistics partners)
• Responsible of the logistics P&L
• Responsible to meet the logistics targets and KPIs including quality of customer experience.

What we are looking for

• A completed master’s degree from an accredited university; Degree in Engineering, Operations, Supply Chain or MBA preferred
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• 10 years with 2+ years direct management experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatively consulting / banking
• Ability to lead large teams
• Experience with process design and improvement
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical skills
• Pro-active attitude, entrepreneur, able to work both independently and within a team.
• Hardworking, result-oriented, methodical and very structured

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders