Customer Account Administrator

Customer Account Administrator - Join Our Innovative Team at think-cell Software 

Our Story

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. 

What You Will Do  

Responsible for managing and supporting customer accounts and addressing client needs. The mixture of efficiency and friendliness that characterizes our account administration team is a result of keeping response times as short as possible while maintaining a personal touch. 

Key Responsibilities:

• Represent think-cell in all our inbound communication
• Respond to incoming email inquiries and calls and help our customers when purchasing licenses and placing their orders 
• Work together with our outbound sales team to identify and move forward opportunities and clear administrative obstacles for closing a sale
• Focus on building long-lasting customer relationships, because most of our first-time customers turn into recurring customers 
• Although sales experience is not necessary for this position, we expect you to quickly get up to speed and be able to communicate on an equal basis with tech-savvy purchasing agents
• Work in a team of international colleagues in a flat organizational structure 
• Outgoing, well-spoken, and have some understanding of computer technology and office software 
• Work from our offices located in Berlin 
• Travel is not necessary

You will be great for this position if you have  

• University degree or professional training preferred 
• Experience in administrative support roles
• Familiarity with CRM software (e.g. Microsoft Dynamics CRM, Salesforce)
• Experience in a SaaS or tech environment welcomed 
• Strong communication & customer service skills 
• Attention to detail and accuracy 
• Analytical and problem-solving abilities 
• Experience in a customer-facing role 
• Open and outgoing 
• Passion for working with interesting customers & coworkers 
• Fluent in written and spoken English.

Our Values 

As part of our team, you will embody and help shape the following principles that define us:  

• Forward Thinking: We embrace change and challenge the status quo. 

• Ownership: We take pride in our work and learn from our mistakes. 

• Customer First: We prioritize delivering lasting value. 

• Unified Team: We foster collaboration, respect, and integrity. 

• Strive for Excellence: We set ambitious goals and pursue quality. 

Why is think-cell the right place for you?

We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence. 

Think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!