Transportation & Logistics Analyst

Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

Overview: 
Our Transportation & Logistics Analyst is responsible for optimizing our logistics network by finding innovative ways to maximize costs. This ‘someone’ is ambitious and curious to learn more about the Transportation and shipping process. They aren’t afraid to roll up their sleeves and get sh*t done!

What you'll do:

• Focuses on collecting, preparing, and interpreting transportation data (e.g. transit times, cost variances), identifying areas of opportunity in the network, and formulating recommendations to improve costs, quality, and service.
• Work directly with our outbound transportation team spanning dock door operations, carrier management, and merchant support teams to support improvement initiatives backed by data.
• Monitor, measure, and provide recommendations to improve service level KPIs focused on small-parcel delivery of ecommerce orders.
• Conduct shipping audits and provide recommendations that align with our SOPs and drive departmental KPIs
• Partners with Transportation Leadership to gather, synthesize, and deliver key shipping and transportation metrics through concise, executive-ready dashboards and presentations that drive strategic decision-making.

What you'll need:

• Data Visualization & BI: Demonstrated analytical expertise using Metabase or similar BI platforms (e.g. Superset, Redash, Tableau, Power BI, Mode) to build dashboards, drill into metrics, and drive data-informed decisions.
• SQL Proficiency: Skilled at authoring and optimizing complex SQL queries for robust data extraction, transformation, and reporting.
• Advanced Excel: Mastery of Excel’s advanced formulas, pivot tables, Power Query, and VBA to model data, automate workflows, and deliver actionable insights.
• 2+ years of experience working for a 3PL or transportation company, specifically working with small parcel carriers (UPS, FDX, Regionals).
• Experience in supply chain management, fulfilment, or manufacturing preferred
• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
• Proven ability to quickly adapt and drive the right results using data
• Strong communication skills and self-motivated
• Typical work schedule is M-F; however, we are a 24/7 business.  This person must be flexible and agile supporting business requirements

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.