People and Culture Business Partner

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

ShipMonk is currently seeking a People and Culture Business Partner to partner with our Operations Team. This role is perfect for a strategic thinker who isn't afraid to roll up their sleeves and leans into the challenges of building high-performing teams and fostering a culture where people thrive. You'll be partnering daily with senior corporate leaders to drive people programs that align with our business goals. You will be a trusted advisor, providing guidance on areas including talent management, leadership development, and organizational design. 

What you'll do:

• Deeply understand business priorities and challenges in order to identify and create an aligned people plan
• Act as a trusted advisor to leaders and team members
• Drive initiatives to support a high-performance and high-engagement culture
• Lead efforts to optimize team structures, processes, and capabilities in support of business goals
• Partner with leaders on change management as the organization continues to grow, ensuring that we stay connected with core values and culture
• Leverage people analytics to guide smart and informed decision making
• Collaborate with cross-functional teams in order to enable the success of your business units
• Take ownership over employee relations actions

What you'll need:

• Bachelors Degree plus 5+ years of experience in HR business partnering
• Must be bilingual in Spanish
• Experience in 3PL and Fulfillment Industry is a must 
• Strong background in several of the following: organizational design, talent management, leadership coaching, designing performance management, change management, people analytics, total rewards
• Strong bias for personal growth and learning, and then influencing greatness for those around you
• A collaborative problem solver. You embrace problems as shared opportunities to improve
• A great relationship builder. You love getting to know people and are thoughtful about how to effectively partner with each individual
• An optimistic and forward-thinking mentality. Rather than thinking about what is not yet in place, you focus on a future vision of hope and clarity
• Proven experience providing coaching to senior leaders and driving strategic initiatives
• Ability to travel across our network

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.