Product Analyst – Inbound

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Product Analyst – Inbound
Location: Dallas, Pittston, Louisville

About the Role:

ShipMonk is seeking a highly motivated Product Analyst – Inbound who is looking to grow into a Product Manager role. This position is ideal for someone with strong technical and analytical expertise who enjoys working deeply with data and using insights to influence product direction.

In this role, you will leverage advanced SQL skills on a daily basis, along with strong analytical thinking, to uncover insights, evaluate inbound performance, and support data-driven product decisions. You will work closely with Product Managers, engineers, and inbound operations teams to translate complex data into clear recommendations and product improvements.

This is a growth-oriented role designed for someone who wants to transition from a hands-on analytical position into product ownership over time. You will gain exposure to the full product lifecycle - requirements definition, prioritization, experimentation, and delivery - while building a strong foundation in product management.

You’ll join an environment with experienced product, engineering, and operations professionals, providing direct mentorship, real ownership, and accelerated development toward a Product Manager career path. Your work will directly impact inbound efficiency, accuracy, and the overall merchant experience.

Desired Experience

• Bachelor’s degree or equivalent practical experience.
• 0–2 years of experience in product management, business analysis, operations, or a related role.
• Analytical skills, including Excel proficiency
•  strong SQL skills 
• Strong written and verbal communication skills, comfortable engaging with merchants and customers
• Experience or familiarity with creating process flow diagrams, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).
• Passion for learning, problem-solving and working in a fast-paced environment.
  
  

Skills & Responsibilities

PDLC Participation: Support the product development lifecycle for Inbound capabilities, including discovery, requirement definition, prioritization, development support and iteration.

Cross-functional Collaboration: Partner with inbound operations, engineering and stakeholders to ensure clarity, alignment and smooth execution across teams.

Execution: Demonstrate strong ownership, adaptability and the ability to juggle multiple tasks while maintaining attention to detail and hitting deadlines.

Customer Research: Assist with research, interviews and data analysis to better understand merchant and operational needs within the inbound process.

Implementation & Adoption: Collaborate with Go-to-Market teams to support product rollouts, documentation, training and customer adoption efforts.

Inbound Process Concepts: Develop a strong understanding of inbound workflows such as receiving, putaway, ASN processing, discrepancies and quality checks.

Data-Driven Decision Making: Use analytics to identify patterns, measure performance and support product recommendations that improve inbound efficiency and accuracy.

Warehouse Floor Engagement: Spend time with warehouse teams to observe workflows, identify pain points and help shape product enhancements grounded in real operational insight.

Growth Mindset: Demonstrate curiosity, energy and a proactive approach to learning both product management skills and warehouse/logistics processes.

Join us at ShipMonk and become part of a team shaping the future of logistics with innovative, data-driven solutions! 🚀

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.