Product Analyst – Inbound

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Product Manager – Inbound
Location: Dallas, Pittston, Louisville

About the Role

ShipMonk is seeking an experienced Product Manager – Inbound to lead and scale inbound product capabilities across our fulfillment network. This role is ideal for a seasoned product professional with strong technical and analytical expertise who thrives in complex, data-driven environments and can translate operational realities into impactful product strategy.

In this role, you will own the inbound product domain end to end, from strategy and discovery through execution and optimization. You will leverage advanced SQL and analytics on a regular basis to evaluate performance, identify opportunities, and drive product decisions that improve efficiency, accuracy, and merchant experience at scale.

You will partner closely with engineering, inbound operations, analytics, and senior stakeholders to define vision, prioritize initiatives, and deliver high-impact solutions. As a senior leader, you will also mentor junior product and analyst roles and help establish best practices across the product organization.

This position offers high ownership, strategic influence, and direct impact on ShipMonk’s core fulfillment operations.

Desired Experience

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in product management, product analytics, operations, or a related role.
• Proven experience owning and delivering complex products in data-heavy, operational, or logistics-driven environments.
• Advanced SQL skills and strong analytical capabilities; comfortable working independently with large datasets.
• Strong proficiency in Excel and familiarity with BI or data visualization tools.
• Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders, including merchants and internal leadership.
• Experience creating and interpreting process flow diagrams, swimlanes, and operational/logistics documentation (e.g., Lucidchart, Miro, FigJam, Visio).
• Prior experience in logistics, fulfillment, supply chain, or warehouse management systems is a strong plus.

Skills & Responsibilities

Product Ownership & Strategy

• Own the inbound product roadmap, defining vision, strategy, and success metrics aligned with business goals.
• Identify and prioritize high-impact opportunities using quantitative data, qualitative research, and operational insight.

PDLC Leadership

• Lead the full product development lifecycle for inbound capabilities, including discovery, requirements definition, prioritization, execution, experimentation, and iteration.
• Write clear, actionable product requirements and ensure high-quality delivery with engineering teams.

Cross-functional Leadership

• Partner closely with inbound operations, engineering, analytics, and senior stakeholders to ensure alignment and effective execution.
• Act as the primary product voice for inbound initiatives across the organization.

Data-Driven Decision Making

• Use advanced analytics and SQL to identify trends, diagnose issues, measure outcomes, and validate product decisions.
• Define and monitor KPIs related to inbound efficiency, accuracy, throughput, and merchant satisfaction.

Customer & Operational Insight

• Lead customer and internal research efforts to deeply understand merchant needs and warehouse operational challenges.
• Spend time on the warehouse floor to observe workflows, uncover pain points, and ensure solutions are grounded in real-world execution.

Implementation & Adoption

• Partner with Go-to-Market, Operations, and Enablement teams to support successful product launches, training, documentation, and adoption.
• Drive change management and ensure new capabilities are effectively rolled out across warehouses.

Mentorship & Growth

• Mentor junior Product Managers and Product Analysts, supporting their development and raising the overall product maturity of the team.
• Contribute to improving product processes, standards, and ways of working across ShipMonk.

Join us at ShipMonk and become part of a team shaping the future of logistics with innovative, data-driven solutions! 🚀

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.