IT Infrastructure Engineer II

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Role Overview

ShipMonk is seeking a hands-on IT Infrastructure Engineer to design, deploy, and support network infrastructure across our fulfillment centers and offices. This is an active, field-driven role, not a management position. The ideal candidate thrives in fast-paced warehouse environments, understands operational urgency, and takes pride in building clean, resilient infrastructure from the ground up.

This role is critical to enabling warehouse operations, scanner reliability, automation, and uptime across a growing 3PL environment.

What you'll do:

• Design, build, and support MDF and IDF rooms from scratch, including rack layout, power planning, grounding, labeling, and documentation
• Deploy and maintain Ubiquiti infrastructure (switches, APs, gateways, UPS, RPS, cameras)
• Perform structured cabling (Cat6/Cat6A), including cable routing, termination, testing, and cleanup
• Safely operate scissor lifts to install APs, cameras, and cabling at height
• Design and review network layouts, floor plans, and infrastructure diagrams
• Conduct Wi-Fi heatmaps and coverage analysis (Ekahau or equivalent)
• Implement network redundancy, power failover, and resiliency best practices
• Configure VLANs, routing, firewall rules, VPNs, and basic network security controls
• Troubleshoot network issues across OSI Layers 1–7
• Travel to fulfillment centers to support launches, expansions, and remediation work
• Create and maintain clear documentation (network diagrams, runbooks, standards)
• Coach and support junior IT staff through hands-on guidance and knowledge sharing

What you'll need:

• Strong understanding of network fundamentals (TCP/IP, VLANs, routing, ports, firewalls)
• Deep familiarity with Ubiquiti ecosystem
• Experience with MDF/IDF design, rack builds, and structured cabling
• Knowledge of power redundancy, UPS, RPS, and environmental considerations
• Ability to independently execute physical installs in warehouse environments
• Solid grasp of network security basics and access control concepts
• Comfortable working across Linux/Mac/Windows networking environments

Professional Expectations

• Highly organized with strong documentation habits
• Sense of urgency and ability to prioritize operational impact
• Clear, professional communication with IT and Operations teams
• Self-starter mentality — sees problems and fixes them
• Willingness to be onsite and hands-on when the business needs it

Education & Certifications

• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or related field required
• Equivalent professional experience may be considered
• Highly desirable certifications:
• Ubiquiti (URSCA or equivalent)
• CompTIA Network+
• Cisco CCNA
• CWNA / CWDP (wireless)
• Ongoing certification and training encouraged

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.