Senior Director of B2B Fulfillment

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

ShipMonk is seeking a strategic, data-driven senior leader to own and advance the business performance and continuous improvement of our B2B Fulfillment operations. In this high-impact role, you will spearhead initiatives that enhance scalability, optimize cost efficiency, and elevate service levels for our retail fulfillment network.

You will act as a key business owner across our B2B landscape, driving the product and process roadmap, championing improvements in forecasting accuracy, minimizing chargebacks, and delivering measurable operational and financial outcomes. With a strong foundation in process engineering and data analytics, you will collaborate cross-functionally with merchants, retail partners, operations, and engineering to deliver scalable logistics solutions tailored to top-tier retail clients.

This role is central to shaping our long-term fulfillment strategy, fostering continuous improvement, and ensuring that our systems and processes align with the evolving demands of our retail ecosystem.

Skills & Responsibilities:

• Own the long-term vision and roadmap for B2B fulfillment, aligned with ShipMonk’s strategic and operational goals
• Design modular, scalable fulfillment capabilities that adapt across product types, retailers, and fulfillment centers
• Lead process engineering initiatives that drive standardization and operational efficiency across the fulfillment network, with passion for innovation and continuous improvement
• Identify and implement control points, decision trees, and exception-handling logic to ensure repeatability and SLA compliance
• Champion continuous improvement through structured process reviews, metrics tracking, and feedback loops with operations
• Drive prioritization using fulfillment KPIs, cost-to-serve metrics, merchant behavior, and ROI analysis
• Collaborate closely with operations, engineering, sales, account management, product and finance to ensure cross-functional alignment
• Leverage predictive analytics and historical data to inform capacity planning, inventory strategy, and automation opportunities
• Build tools and visibility solutions for merchants and internal teams to monitor SLAs, exceptions, and order performance
• Advocate for merchant needs through executive-level merchant engagement and competitive market analysis
• Translate complex operational workflows into configurable, rules-based product features that reduce manual work
• Represent the product function at the leadership level, contributing to strategic planning and business performance reviews
• Hire, mentor, and lead a high-performing team, fostering strategic thinking and executional excellence

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Process Management, Supply Chain, or related fields (required).
• Proven experience in B2B business leadership, entrepreneurship, or executive roles
• Strong understanding of supply chain, logistics, manufacturing, or service delivery (industry-specific)
• Proven track record of launching and leading multiple types of projects, from system-based improvements to process overhauls.
• Strong analytical skills with experience in building ROI and cost-benefit analyses.
• Comfortable interfacing with executive leadership and technology teams.
• Excellent communication, stakeholder management, and organizational skills.
• Strong understanding of supply chain, logistics, manufacturing, or service delivery (industry-specific)
• Excellent communication, negotiation, and decision-making skills
• Ability to thrive in dynamic, fast-paced environments
• Willingness to travel 25%–50% of the time across operational sites and client locations.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.