Business Analyst

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Shipmonk is hiring a Business Analyst to support our supply chain operations focusing on labor planning and operations reporting. The ideal candidate will be detail-oriented, have strong Excel skills, have experience in reporting, and general familiarity with operating processes or concepts. This role will play a crucial part in enhancing our supply chain efficiency and ensuring the smooth flow of goods to our customers

What you’ll do:

• Provide automated labor planning tools for use in planning weekly hiring and overtime needs across Shipmonk’s fulfillment centers.
• Develop and maintain dashboards, reports, and performance metrics to track key operational KPIs.
• Identify trends, patterns, and opportunities for process improvement through data analysis.
• Collaborate with cross-functional teams to understand operational challenges and develop solutions.
• Support the implementation of fulfillment strategies to optimize efficiencies.
• Share findings and recommendations to operations leaders and stakeholders through clear and concise reports and executing standard processes

What you’ll need:

• Bachelor’s degree in Mathematics, Logistics, Operations, Computer science, Economics, or a related field.
• Proficiency in data analysis and visualization tools such as Excel, Tableau, Power BI, or similar platforms.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented with a strong focus on accuracy and quality of work.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.