Director of Trade Compliance

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Shipmonk is seeking a Licensed Customs Broker to join our team as a Senior Manager of Trade Compliance. In this role, you’ll drive our global trade compliance strategy, building scalable programs that reduce landed cost and streamline customs operations across borders. You’ll work cross-functionally to embed compliance into every stage of the supply chain while influencing key business decisions through data and risk mitigation. Success requires someone who acts with urgency, communicates with clarity, and embraces challenges as opportunities to raise the bar. If you're driven by results, lead with accountability, and want to leave a lasting impact—this is the role for you.

How You Will Achieve Success:

● You will lead the development and execution of a global trade compliance strategy that

aligns with business objectives and mitigates regulatory risks across the supply chain.

● You will drive sales growth through the strategic implementation of Section 321 programs in

Mexico and Canada.

● You will create the go-to-market strategy for bonded warehouse services at both the national

and international levels, strengthening the process structure of these programs to position

them as a key value-add for the company.

● You will lead the implementation of a client education program focused on generating

savings through the optimization of free trade agreements (FTAs), the use of our bonded

warehouses, and duty mitigation—while ensuring regulatory compliance and audit readiness

(e.g., EAR, ITAR, USMCA).

● You will build and scale enterprise-wide compliance programs, including HTS classification,

country-of-origin determination, denied party screening, and licensing management across

the U.S., Canada, and Mexico.

● You will serve as the primary liaison with U.S. Customs and Border Protection (CBP) and

other global customs authorities, lead trade compliance audits, and leverage tools such as

Descartes and SAP GTS to support executive decision-making.

What experiences will help you in this role:

● Demonstrated experience in import & export compliance, with a strong background in tariffs,

regulatory compliance, and international trade.

● Experience with Asia imports; preferred experience with Canada and Mexico.

● Proven success in building and scaling internal trade and compliance processes.

● Experience in building and deploying First Receipt Programs.

● Must hold an active Customs Broker License with 5+ years of experience in international

trade and compliance.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.