Senior Manager, Strategic Projects & Value-Added Services (VAS)

Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

We are seeking a dynamic and results-driven Senior Manager to lead and drive the execution of strategic projects and value-added services (VAS) across our organization. This role serves as a central operator, ensuring initiatives are properly launched, executed, measured, and reported, while aligning tightly with business goals and supply chain strategy.

The ideal candidate brings strong cross-functional leadership, experience in diverse project environments, and the ability to communicate technical needs to developers and operational teams alike.

What you'll do:

• Project Execution & Governance:
  Lead strategic initiatives from end to end—scoping, launch, execution, performance measurement, and reporting—ensuring alignment with company priorities.
• Stakeholder Partnership:
  Collaborate with the C-suite and senior executives to shape Strategic Projects (SP) and VAS strategies that support business growth and improve operational efficiency.
• Technical & Business Translation:
  Work closely with developers to translate business needs into technical requirements, ensuring clear communication and successful delivery of solutions.
• Process & Returns Innovation:
  Drive improvements in reverse logistics and value-added services processes by identifying operational gaps and creating scalable, customer-centric solutions.
• Data-Driven Decision Making:
  Build and present basic ROI analyses for all proposed and active projects, supporting investment decisions with data and clear business cases.
• Analytics & Technology Enablement:
  Leverage advanced analytics and digital tools to enhance project visibility, performance tracking, and exception management.
• Cross-functional Leadership:
  Mentor and guide diverse project teams, including logistics, procurement, operations, and analytics professionals, fostering collaboration and accountability.
• Business Development Support:
  Contribute to proposal writing, opportunity analysis, and thought leadership efforts that promote innovation and industry relevance.
• Strategic Problem Solving:
  Address enterprise-wide logistics challenges including shifting scopes of work, capacity constraints, and process inefficiencies through structured and creative approaches.
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What you'll need:

We are exceptionally proud of our designated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.

 

When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

 

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.