Senior Product Manager

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Senior Product Manager – B2B Fulfillment
Location: East Coast US

About the Role:

ShipMonk is seeking an experienced Senior Product Manager – B2B Fulfillment to lead our growing retail fulfillment capabilities. In this role, you’ll drive the roadmap for B2B fulfillment initiatives, including EDI integrations, compliance with retailer requirements (e.g., Walmart, Target, Amazon Vendor), and strategic logistics partnerships. You’ll work cross-functionally with our merchants, warehouse operations, technical teams, and retail partners to build solutions that ensure accurate, timely, and cost-effective delivery to some of the biggest names in retail.

Desired Experience:

• Bachelor’s degree or equivalent practical experience
• 5+ years of experience in product management or a related technical field
• 2+ years of experience launching technical products end-to-end
• 2+ years of experience with B2B/retail fulfillment, 3PL services, or EDI systems
• Experience with retailer compliance and routing guides (e.g., Walmart, Target, Costco)
  
  

Skills & Responsibilities:

PDLC Ownership: Lead the entire product lifecycle for B2B fulfillment—from ideation and stakeholder alignment to development, testing, and continuous improvement.

Retail Integration: Own ShipMonk’s EDI platform strategy and implementation, ensuring seamless integration with major retailers and accurate order, ASN, and invoice transmissions.

Compliance Management: Build features and workflows that ensure adherence to each retailer’s fulfillment standards, including labeling, packaging, routing, and delivery timelines.

Cross-functional Collaboration: Partner with warehouse operations, engineering, sales, and account management to align on feature scope, delivery, and adoption.

Retail Partnerships: Engage with merchant partners and retailer contacts to identify opportunities to streamline B2B processes and reduce chargebacks.

Operational Visibility: Develop tools and dashboards that give merchants and internal teams insight into fulfillment performance, order statuses, and SLA compliance.

Scalability Focus: Design solutions that scale across multiple retailers, product types, and fulfillment centers.

Customer Research: Conduct merchant interviews and gather feedback on pain points and feature needs related to B2B fulfillment.

Go-to-Market Enablement: Support the GTM team on rollout strategy, internal training, and merchant onboarding for new B2B capabilities.

Data-Driven Decisions: Use fulfillment data and operational KPIs to prioritize initiatives and measure success across the retail fulfillment stack.

Join us at ShipMonk and help us redefine what’s possible in modern logistics—starting with the shelves of your favorite stores. 🚚📦

If our mission excites you, we’d love to hear your story. Whether it’s a resume, profile, portfolio, or video—there are no limits to creativity. Our recruiter will be in touch soon!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.