Manager, Learning & Development for Sales Organization

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

About ShipMonk

ShipMonk is a leading 3PL company with over 2,500 employees globally and offices located across five countries. We're revolutionizing the e-commerce fulfillment industry with our technology-driven approach to shipping, fulfillment, and inventory management. We're seeking a dynamic and passionate Manager, Revenue Training & Enablement to empower our Revenue Team and drive significant business growth.

Our Values

Merchant-first. People Make ShipMonk. Own It. Get Sh*t Done. Change the Score.

This is a pivotal role for someone with the heart of a teacher who is passionate about helping others succeed. You will be responsible for creating and delivering a comprehensive training and enablement program for our Revenue Team, which includes Sales, Marketing, Customer Support, and Account Management. You'll be a key partner to leadership, ensuring our teams have the knowledge, skills, and resources to excel in their roles and drive significant business growth.

What will you be doing?

• Content Creation: You will design, develop, and maintain a wide range of training content and curriculum, including live training presentations (Google decks), video courses, Google Docs, help guides, and sales playbooks. You are a content expert who can turn complex topics into clear, engaging, and easy-to-understand materials.
• Training & Development: You will lead live training sessions, facilitate workshops, and manage a centralized repository for all learning assets. You will develop and execute structured onboarding programs for new hires and create ongoing training to ensure continuous learning and development.
• Cross-Functional Partnership: You will collaborate closely with leaders in Sales, Marketing, Account Management, Customer Support, Product, and RevOps to understand business needs and create aligned training programs. You will be the go-to expert for documenting and training teams on new product releases and updates.
• Performance & Impact: You will track key metrics to measure the effectiveness of your training programs, focusing on results like reduced ramp-up time for new hires, improved sales conversion rates, and increased customer satisfaction.

What are we looking for?

• Exceptional presentation and communication skills with a proven ability to lead dynamic and effective live training sessions.
• Proven ability to design and create engaging training materials and courses.
• A strong understanding of sales, customer support, and account management processes.
• Experience with a data-driven approach to measure and report on training effectiveness.
• Project Management Skills: Ability to manage multiple projects simultaneously and meet deadlines.
• Leadership Qualities: Ability to influence stakeholders and drive change.
• Industry Knowledge: Experience working with B2B companies, ideally with exposure to the e-commerce or logistics sectors. Experience working with a 3PL is a plus.
• Business Acumen: Demonstrated ability to understand complex business challenges and develop strategies to address them.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Requirements

• 3+ years of experience in enablement, sales training, or a related education/training field, ideally within a B2B technology or SaaS environment.
• Proven track record of developing and implementing successful enablement programs.
• Strong understanding of sales, customer support, and account management processes and methodologies.
• Excellent written and verbal communication skills.
• Experience with content development and training delivery.
• Ability to work cross-functionally and collaborate effectively.
• Strong analytical mindset with a data-driven approach.
• Experience with project management and workflow tools.
• Bachelor's degree in business, marketing, education, or a related field.
• GSuite expert.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.