Outbound Customer Service & Sales Representative

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Initiate outbound calls to potential and existing customers to promote our products and services;

• Conduct follow-ups to re-engage inactive users and encourage continued platform use;

• Support marketing campaigns by contacting target segments based on campaign objectives;

• Provide accurate product information, handle objections, and answer inquiries effectively;

• Collect customer feedback to inform future product and communication strategies;

• Track call outcomes and maintain detailed records in the CRM system;

• Meet and exceed daily, weekly, and monthly performance targets;

• Collaborate with Customer Support and Marketing teams to align messaging and improve outreach strategies;

• Handle sensitive customer situations with professionalism and escalate when necessary;

• Participate in training sessions and regular meetings to stay updated on product features and communication techniques.

We need your professional experience:

• Experience in an outbound call center, telesales, or customer engagement role;

• Familiarity with CRM systems and call-tracking tools;

• Proven ability to meet KPIs and sales targets in a fast-paced environment;

• Understanding of customer lifecycle and communication best practices.

We appreciate if you have those personal features:

• Strong verbal communication and persuasion skills;

• Empathy and patience when handling different customer types;

• Self-motivation and a goal-oriented mindset;

• Flexibility to adapt to changing scripts and campaign priorities;

• Resilience and persistence in high-volume calling environments.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Monthly bonuses according to the company’s policy;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program);

• Free lunches at the office.