Head of Security (HOS) - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing

Employee Safety and Security Responsibilities

• Assist in the development and implementation of property and emergency procedures.
• Conduct investigations of any internal shrinkage and report it to management.
• Act as front-line security to effectively monitor and protect assets and individuals.
• Oversee periodic patrols of the entire property and parking areas.
• Administer property and asset policies fairly and consistently.
• Implement action plans to monitor and control employee health and safety risk.
• Identify and implement processes and facilities in compliance with regulatory frameworks.
• Identify and make recommendations for minimizing physical hazards and unsafe work practices.
• Provide assistance, medical attention, or other personal care to workers as needed on a timely basis.

Loss Prevention Security Responsibilities

• Compliance to Loss Prevention guidelines and procedures.
• Develop and maintain a working relationship with local law enforcement authorities.

Management Responsibilities

• Audit and analyses the needs and build strong processes that go along with group policy and process.
• Plan, design and implement an overall risk management process for the organization.
• Make sure partners and employees in different departments follow the guidelines.
• Use systems and help develop a roadmap that can help achieve targets.

Investigating Workplace Incidents

• Routine checks of facilities and working assets.
• Takes part in accident/incident investigation. 
• Carry out analysis of accident/incident statistics, identifying trends and suggesting improvement plans. 
• Ensure that workplace tools and equipment are up to industry standards, meet regulatory requirements and are installed appropriately to reduce risk elements.
• Conduct HSE risk assessment audits.

Coordinating Training Programs

• Execution of quarterly knowledge awareness and refresher courses on environment, employee health, and safety.
• Administration of fire drills, other emergency drills and awareness tips.
• Development and engagement of fire and safety marshals.

Reporting

• Generation of HSE reports based on workplace inspection results.
• Detection of weakness in the safety management program.
• Creation and documentation of the incident report and recommendations.

What we are looking for

• Master's degree (Criminal Justice, Security Management, Operations, Legal).
• Minimum of 4 years in Health, Safety & Environment and Fire Services in warehouse management.
• Experience in security/loss prevention management, Incident Command System, Incident Investigation, and HSE Auditing Techniques.
• In-depth knowledge of performance metrics.
• Experienced in monitoring and situation evaluation.
• English & French proficiency (mandatory) - proficiency in Wolof is considered a significant advantage.
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, ...
• Proficient in Google Office Suite  – Google Drive,  Google Sheets, Google Docs, Gmail, Power BI, ...
• A diploma or certification in security management services will be a "plus".
• Attention to detail and a high level of accuracy and precision.
• Excellent communication and leadership, organizational and time-management skills.
• Problem-solving skills and analytical skills. 
• Know how to manage priorities and work with short-term goals.
• Ability to make quick and smart decisions under pressure.

We aim to provide a comprehensive assessment while respecting your time and investment in the process. Having said that, please find below key information on this process:

1. Interview Process: A. HR Screening; B. Technical interview with your direct manager & functional lead.
2. The deadline for submitting your application is the 13th of February, 2026.