VRM Manager (Vendor Relationships Manager) - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

The VRM Manager is responsible for optimizing vendor performance and driving commercial results across two key segments: newly onboarded sellers (first 30 days) and long-tail marketplace sellers (non-KAM managed accounts). This role leads a team of four, ensuring effective onboarding, activation, assortment optimization, pricing, and participation in promotional campaigns to maximize seller contribution to Jumia’s marketplace.

What you will be doing

• Lead, coach, and set KPIs for a team of four, divided into New Seller Onboarding and Long-Tail Management sub-teams.
• Oversee onboarding, training, and activation of new sellers, ensuring smooth transition to active status through first-order conversion, content optimization, and promotional participation.
• Manage long-tail marketplace sellers by driving replenishment, expanding assortment, optimizing pricing, ensuring Jumia Express stock, and increasing GMV contribution.
• Track key performance indicators (activation, GMV, replenishment, assortment growth, deal participation), analyze gaps, implement improvements, and report regularly to management.

What we are looking for

• Bachelor’s degree (Bac +3) in Business, Marketing, Management, or equivalent.
• Proven experience in account/vendor management or marketplace operations, with prior team management required; e-commerce experience is a strong advantage.
• Strong analytical, negotiation, and commercial skills; proficiency in Excel, Word, PowerPoint.
• Fluent in Arabic and French; English is a plus.
• Demonstrated leadership, data-driven mindset, and ability to manage multiple seller segments under pressure.

We aim to provide a comprehensive assessment while respecting your time and investment in the process. Having said that, we would also like to give you full visibility into the recruitment process, which will consist of two main stages:

1. HR Meeting
2. Business Meeting #1 with your potential manager

The deadline for submitting your application is March 13th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.