Teamlead German IT Support (f/m/d)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Tasks

• Leadership and Development: You will lead a team of IT support specialists, foster their professional and personal development, and ensure high motivation.
• Service Excellence: You will ensure compliance with our Service Level Agreements (SLAs) and continuously optimize our support processes to guarantee a first-class user experience.
• Incident & Problem Management: You will monitor and manage incident and problem resolution for all support requests in Germany, ensuring quick and effective solutions.
• Knowledge Management: You will contribute to the development and maintenance of our knowledge base to enable efficient problem-solving and a high degree of self-service.
• Communication & Coordination: You will be the interface to other IT teams and departments, ensuring smooth collaboration and the exchange of relevant information.
• Process Optimization: You will identify potential for optimizing our support processes and implement best practices to increase efficiency and quality.
• Reporting: You will prepare regular reports on team performance and relevant key figures.

Qualifications

• Education & Experience: Completed education or degree in computer science or a comparable qualification. At least 3-5 years of professional experience in IT support, ideally 1-2 years in a leadership position.
• Technical Know-how: Profound knowledge in hardware (PCs, laptops, printers), operating systems (Windows, macOS), network technologies (TCP/IP, DNS, DHCP), and Microsoft 365 (Exchange Online, SharePoint Online, Teams).
• Leadership Skills: Proven leadership experience with the ability to motivate, coach, and develop a team.
• Service Orientation: Strong customer and service orientation with high quality standards.
• Problem Solving: Analytical skills and a structured approach to solving complex IT problems.
• Communication Skills: Excellent communication skills in German and English (written and spoken).
• Organizational Talent: High degree of initiative, responsibility, and organizational talent.
• ITIL Knowledge: Ideally, knowledge of ITIL processes.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.