Working Student (f/m/d) - Global IT Support

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Our Global IT Support team is looking for a motivated Working Student to support our internal infrastructure and colleagues. You will be part of a dynamic team ensuring that our technical equipment and systems run smoothly every day. This is a great opportunity to gain hands-on experience in a professional IT environment while pursuing your studies.

Tasks

• Provide professional helpdesk support to internal colleagues, assisting with hardware and software inquiries.
• Coordinate and execute the onboarding process for new employees, ensuring they have the necessary technical setup from day one.
• Prepare and configure hardware components (laptops, peripherals) for distribution.
• Maintain and update technical documentation to ensure knowledge sharing within the team.
• Manage and track IT inventory to ensure all assets are accounted for and available.

Qualifications

• You are currently enrolled in a degree program related to Information Technology, Computer Science, or a comparable field.
• Initial experience in IT support or a strong passion for troubleshooting hardware and software issues.
• Reliable and structured way of working with a high level of service orientation.
• Ability to explain complex technical issues in a simple and understandable way.
• Fluency in English and German is required.

Location: Karlsruhe

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.