Call Center Employee (f/m/d) Retention - France

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We are committed to the success of our customers. 
We have a long tradition of helping entrepreneurs taking their first steps on the Internet, as well as large companies, to be even more successful.

One of our main tasks is to provide our customers with a first-class service around the clock. We place great value on our customers and work hard to gain and maintain their trust. 

As a result, we create added value for our customers, which is excellent.
We are proud of our first-class customer service team, which has already won several awards for its outstanding performance.

Tasks

• Main task: Maintaining existing customer relationships.
• Goal: Extend existing contracts through convincing personal contact.
• Clarify the value and added value of offers and products.
• Communication with customers via inbound, outbound, e-mail, chat, letter.
• Meeting customer expectations and addressing customer concerns.

Qualifications

• Fluency in French. 
• Strong interpersonal and communication skills to build a stable relationship of trust with our customers.
• Confident use of common IT tools to navigate our internal systems, analyze customer data and quickly identify potential for customer retention.
• You have a great affinity for sales and have strong negotiating skills to present attractive offers.
• Team spirit and an eloquent manner are standard for you. To work closely and successfully with your colleagues to achieve the company's goals together as a team.

Benefits

• Hybrid working model with home office option.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.