Server Support Representative

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

SERVER TECHNICAL SUPPORT REPRESENTATIVE

MAIN RESPONSIBILITIES:

• Main contact of customers for IONOS Support

• Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.

• Proactively inform and report to the supervisor for support related issues

• Recommend solutions to customer issues and concerns

• Attend coaching sessions and participate in organizational activities

• Interact with team members and other departments within the company

• To be customer service oriented and to ensure customer satisfaction

• Continuous pro-active effort towards improving customer satisfaction and our internal procedures. 

QUALIFICATIONS:

• At least 2nd year College Level or Graduate of an IT or Computer Science course

• At least 6 months sales/customer service and/or technical support experience

• Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage

• Knowledge in basic email client set-up is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented 

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.