Teamlead (f/m/d) Retention - France

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We are committed to the success of our customers. 

We have a long tradition of helping entrepreneurs taking their first steps on the Internet, as well as large companies, to be even more successful.One of our main tasks is to provide our customers with a first-class service around the clock. We place great value on our customers and work hard to gain and maintain their trust. 

As a result, we create added value for our customers, which is excellent.

We are proud of our first-class customer service team, which has already won several awards for its outstanding performance.

Tasks

• You will lead a benchmark team and be responsible for designing and implementing suitable strategies to lead your team to success.
• You will develop and optimize existing customer loyalty measures in order to increase customer satisfaction and reduce the churn rate.
• You will manage a team of telephone advisors in technical and disciplinary terms, support them in achieving company goals and continuously develop your team.
• You will analyze relevant data, such as retention rates, performance indicators and customer feedback, to make informed decisions and adjust your strategies in real time.
• You will design and implement targeted initiatives to meet the needs of our customers, using your organizational skills to set clear goals for your phone consultants and track their progress.
• You will be the interface for different departments, visualizing progress and results of your team, ensuring transparency and effective collaboration within the company.

Qualifications

• Fluency in French is required, additionally knowledge of German or English.
• You already have experience in leading and managing a sales and service-oriented team.
• You demonstrate analytical thinking and interpretation skills in order to accurately assess the performance of your team and recognize possible potential.
• You are a figurehead who is able to lead and mentor a team and promote a positive and stimulating working environment.
• You apply a structured and performance-oriented way of working to lead the team to success.
• Your strong powers of persuasion enable you to convince your team and convince our customers of the value of our offerings.
• You are motivated and committed and have the drive to succeed and strive for excellence in everything you do.

If you are ready to take on this exciting challenge and play a key role in customer retention, then join IONOS and actively contribute to the future of our team and ensure the sustainability of our customer relationships!

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.