Program Manager
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
The Onsite Program Manager is responsible for overseeing the daily operations and performance of client-specific onsite programs. This role involves managing onsite teams, ensuring service delivery excellence, optimizing operational processes, and maintaining strong client relationships. The Onsite Program Manager will act as a key liaison between the client and internal teams, ensuring client needs are met and onsite operations run smoothly and efficiently.
Responsibilities & Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Build, lead, and develop the Onsite representatives and support the development of MSP teams into a unified and aligned service delivery team, delivering high-quality onsite operations and exceptional support experiences to clients and internal workgroups.
- Build, lead, and develop the onsite and MSP team to ensure high-quality service delivery and exceptional client support.
- Provide guidance, training, and support to team members, fostering a collaborative and productive work environment.
- Ensure adequate coverage during teammates' PTO or other absences to maintain seamless service delivery.
- Oversee day-to-day operations of the onsite and MSP programs, ensuring adherence to established processes and procedures.
- Monitor and optimize operational workflows to enhance efficiency, productivity, and service quality, ensuring consistency and that best practices are applied.
- Implement and maintain best practices in operations, ensuring compliance with company standards and client requirements.
- Lead change management initiatives to ensure smooth transitions during periods of growth. This involves engaging stakeholders, communicating effectively, and providing support to teams to adapt to new processes and systems.
- Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
- Develop and maintain strong relationships with clients, ensuring their satisfaction with onsite services.
- Conduct regular meetings with clients to review performance, address issues, and identify opportunities for improvement.
- Track and report on key performance indicators (KPIs) to measure the success of the onsite and MSP programs.
- Conduct regular assessments of team performance and provide constructive feedback to ensure continuous improvement.
- Use data and analytics to identify trends, solve problems, and drive strategic decisions.
- Collaborate with internal and external stakeholders to identify areas for improvement and implement solutions.
- Foster a culture of continuous improvement within the onsite and MSP teams, encouraging innovation and efficiency.
- Stay updated on industry trends and best practices to ensure the onsite and MSP programs remain competitive and effective.
- Identify potential risks to the onsite and MSP programs and develop mitigation strategies.
- Ensure compliance with safety and regulatory requirements, promoting a safe working environment for all team members.
Requirements
- Minimum of 5-7 years of experience in program management, operations management, or a related field, preferably within the staffing or recruitment industry.
- Proven experience in leading and managing teams.
- Strong leadership and team management skills.
- Excellent operational planning and process optimization capabilities.
- Ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to travel as needed to various onsite locations.
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
Preferred Qualifications
- Previous experience in the Staffing, Recruitment, or HR sectors.
- Proven track record in managing and improving onsite operations, preferably within a similar industry.
- Previous experience managing delivery of support systems for mid-sized to large organizations.
- Previous experience in support for Software as a Service (SaaS), Marketplace, or other tech-savvy firm.
Benefits
- $90,000 to 120,000 base
- Performance based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop + WFH equipment
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction.
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul.
- Data is your heart and soul - you know you need it to drive you in the right direction.
- You’re proactive and always willing to learn.
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about and you want to be a part of it.
Equal Opportunities and Accommodations Statement
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at HR@indeedflex.com.
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