IT Support
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019, and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
This role will work closely and collaborate with high-stakes contributors and subject matter authorities across all departments to research and fix system issues, prioritize and resolve case backlogs, collect requirements, document user profiles, provision systems, document test scripts, implement user acceptance testing, enforce internal policies, and communicate system-related updates to employees.
Responsibilities & Duties
- Provide 1st line IT technical support to internal employees and partner end-users.
- Proactively monitor day-to-day support activities, internal systems, and escalations to drive and provide a strong customer service-oriented environment focused on problem prediction, detection, and resolution.
- Manage end-user support queries via company communication channels and ensure all requests are properly documented, prioritized appropriately, and end-users updated.
- Enforce IT standards, policies, practices, and procedures
- Provide technical knowledge to colleagues and end-users regarding hardware, software, telephony, and internal business systems or processes.
- Facilitate external support engagement where problems cannot be resolved in-house.
- Coordinate with UK support personnel to ensure support coverage across multiple time zones, global/local team KPI and SLA adherence, and quarterly bonus objectives.
Requirements
- Proven experience in IT Support
- Experience managing systems/applications at administrator level
- Working knowledge of Mac operating systems
- Familiar with business technologies such as Salesforce,Okta,, Knowledge-Centered Service (KCS), Agile methodology, Windows and Mac OS, Google Workspace usage and administration.
- Experience with managing service SLA and KPI performance metrics.
- Communicate in a professional and friendly manner with co-workers and customers.
- Passionate about technology enablement and delivering an exceptional user experience.
- Proactively seek out ways to continuously improve technology, systems, and personal skills development.
- Self-starter, energetic, strong organizational skills, and ability to prioritize workload.
- Excellent customer service skills to understand issues and provide solutions.
- Possess strong listening skills and empathy.
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
- High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
- High level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Monday, Salesforce, Google Meet, Zoom, Slack, etc
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
Benefits
- $50,000 to $80,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop + WFH equipment
- Hybrid working model - we work best collaboratively, so we’ve provided a workspace where you’ll thrive whilst still giving you the flexibility to work remotely when you need
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end, and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about, and you want to be a part of it.
Equal Opportunities and Accommodations Statement
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at HR@indeedflex.com.
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