Field Operations Associate

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

• Daily tasks, such as key drops, check-ins, and facilitating access for service providers.
• Ensuring a smooth check-in and check-out process for guests.
• Handling guest inquiries and requests promptly and professionally.
• Solving problems quickly and efficiently, providing immediate solutions to any issues that may arise.
• Maintaining a keen eye for detail to guarantee the highest standards of service.
•  Perform Quality Assurance inspections of the properties (Quality Check thorough inspections / Spot Checks (Quick inspection ensuring unit is ready to host a guest)
• Attend on Guest Late Check-Ins for particular units that requires in person support upon check-in

• Fluent in English. Arabic, French or Russian would be a plus.
• Must have access to your own vehicle, and possess a valid UAE driver's license.
• Proven experience in customer service is a must
• Previous Experience in hotel reception, holiday homes, or the travel and tourism industry is advantageous.
• Exceptional problem-solving skills, with the ability to think on your feet and find solutions.
• Detail-oriented, with a strong commitment to delivering high-quality service.
• Comfortable using communication and management tools.
• Able to adapt to changing priorities and work effectively in a fast-paced environment.
• Confident, personable, and passionate about creating outstanding customer experiences.

We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.