Operations Manager

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

GuestReady is searching for a driven Operations Manager with a strong background in short-term rentals or property management within the French market. If you have the experience, drive, and passion for excellence, we’d love for you to join us on this exciting journey!

Requirements:

• Years of Experience: 5-7 years in operation in short term rental, or property management, with a leadership role
• Languages: Fluent in French and English.
• Experience: Proven experience in team management, process improvement, and customer service.
• Skills: Strong problem-solving and decision-making abilities with a data-driven approach.
• Flexibility: Available to work weekends and adaptable to various schedules.
• Composure: Able to work calmly and effectively under pressure.
• Host-Centric: Skilled in delivering tailored, satisfaction-focused solutions for hosts.
• Team Player: Collaborative and culturally aware, able to thrive in a cross-cultural environment.
• Standards: Committed to maintaining the highest ethical and professional standards.

Responsibilities:

Operational Management

• Oversee daily operations, ensuring tasks are completed timely and issues are resolved smoothly.
• Manage housekeeping and property maintenance services, ensuring quality and efficiency.
• Coordinate with third-party service providers to maintain performance and contract standards.
• Track performance through key metrics and KPIs, upholding operational standards.
• Organize and manage work shifts, task assignments, and performance evaluations.
• Develop local vendor relationships to ensure timely and quality service.
• Support dynamic pricing strategies by monitoring occupancy and seasonal demand.
• Work with the revenue team to optimize booking rates and minimize vacancies.
• Collaborate on upselling services to enhance guest experience and revenue.
• Ensure properties comply with health, safety, and licensing regulations.
• Conduct safety audits and enforce safety standards for guests and staff.
• Provide regular operational reports and insights to stakeholders.
• Use data analysis to pinpoint improvement areas, cost savings, and efficiencies.
• Train team members on technology systems, enhancing digital processes.
• Monitor online booking platforms, ensuring accuracy and responsiveness.
• Develop and implement protocols for operational crises and after-hours emergencies.

Process Improvement

• Continuously assess and enhance operational processes for quality and efficiency.
• Implement cost-effective solutions to boost operational performance.
• Drive innovation in processes and tools to align with evolving business needs.

Team Leadership

• Lead and support a high-performing operations team, including guest relations, property maintenance, and housekeeping.
• Create a positive, collaborative, and effective work environment.
• Train, mentor, and empower team members to exceed performance goals.

 

Join us and be part of an exciting new adventure in Paris!

 

We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.